Shipping & Handling

  • Please allow up to 48hrs, after payment, for dispatch of your purchase. Our products are shipped with carriers Royal Mail, DHL and UPS and are dependent on their service functioning as per their policy statements.

  • Any delays in shipping, after dispatch, are not liable to Pantani Brothers.

  • Shipping prices (with currency conversion) are automatically calculated at checkout and are dependent on weight / size of purchase.

  • Our standard shipping prices do not include insurance. If you wish to add insurance to the delivery of your purchase, please contact us via email or messenger prior to payment.  

  • Pantani Brothers are not liable for any shipping or transportation related damages to products sold.

  • Buyers are responsible for following up any issues (with transportation companies) incurring with shipping / transportation related damages.

  • Conscious of our carbon footprint, we continue to research avenues which promote more environmentally friendly shipping. Please contact us if you would like to know more or offer potential solutions.

  • For European and international orders, any additional customs fees associated with shipments are the responsibility of the buyer.

  • Pantani Brothers do not take liability for any extra customs / tax fees accrued during shipping.

  • With the impacts of Brexit still visible, we kindly ask you to monitor the tracking of your shipment before getting in contact. Delivery processes have slowed down and can take a little longer due to increased customs monitoring.

  • We offer shipping time estimates, not guarantees, which are dependent on the shipping carriers as aforementioned. Estimates are provided on product pages and at checkout.

Right of Return

  • You have 7 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • If the item was new with tags, new in original packaging or used: it must return in the same condition it was sent. We stock photograph all of our product as evidence prior to sales.

  • If new bib shorts are being tried on, please wear fresh underwear when doing so for hygiene reasons. We will not accept returns on product which shows signs of usage, out with our right of return policy, as specified.

  • Bicycles must return in the same condition as they were sent. They must be packaged and shipped professionally (with insurance recommended), to minimise the potential for any damage to occur. Buyers are responsible for damages which occur during return shipping.

  • Please include your receipt or proof of purchase within an email to pantanibrothers@gmail.com or message requesting return.

  • We ask that you use our eco packaging to ensure the return minimises the carbon footprint associated with our business.

  • We ask you fully consider your initial purchase. If you are buying items from Pantani Brothers, please be aware we specialise in vintage product with original patina. If there is any potential you may be unsure of the item, please contact us in the first instance and we will guide your purchase. Minimising returns will allow us to reduce our environmental impact as far as possible.

  • Once we receive your item, we will inspect it and then notify the status of your refund via email.

  • If your return is approved, we will initiate a refund to your credit / debit card (or original method of payment).

  • Your receipt of the credit is dependent on your card issuer's policies.

  • If your item does not meet our expectations of original issue, please be aware you may only be eligible for a partial refund.

  • Buyers are responsible for paying shipping costs when returning an item.

  • Shipping costs are non-refundable. Upon receiving email request for a return and indication of approval, we will provide the necessary details regarding return address via email reply.

  • If you have any questions on how to return your item to us, please contact us directly. If you are unsure or have any question regarding a product, shipping or our returns policy, we advise you contact us in the first instance.

Liability

  • Pantani Brothers take no liability for any injuries or damages suffered by buyers, caused when using products sold by Pantani Brothers.

  • By agreeing to the terms and conditions of liability, buyers are responsible for any injuries or damages suffered from use of Pantani Brothers products. This includes false use of product. 

  • Pantani Brothers service and check all of our bicycles prior to sale. This involves a rigorous checklist of testing. By agreeing to purchase you understand Pantani Brothers are not liable for any fault or damage to the product upon receipt. All issues are stated within the condition report and overview of our products. For further information, please contact us directly.

  • Many of our bicycles are over 60 years old and have condition issues as stated in their reports. Unless stated as new old stock, please do not expect bicycles in 'new' condition. We preserve bicycles originality and patina, we do not restore them to 'new' condition.

  • All our bikes are shipped partially disassembled, it is the responsibility of the buyer to reassemble the bicycle. Any injury or damage which occurs from poor assembly is not liable to Pantani Brothers.

  • The goods forming the subject of this contract remain the property of Pantani Brothers until they have been paid for in full. Liability commences upon acceptance of these terms and conditions and full payment for the product.

Data Protection

  • Pantani Brothers will store data to complete orders. In some instances this data may be passed to third parties for delivery and payment purposes. All personal data is treated with the utmost confidence. It is NOT knowingly sold to third parties.

  • Pantani Brothers will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

  • If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

  • Like any other website, Pantani Brothers uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

  • Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Pantani Brothers, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

  • Note that Pantani Brothers has no access to or control over these cookies that are used by third-party advertisers.

  • By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Terms & Conditions